Privacy Policy

Introduction and Effective Date

This Privacy Policy explains how betpanda collects, stores, uses, and shares personal information from users who access our online casino platform. This policy is effective as of 1 January 2026 and applies to all users located in Australia and other jurisdictions where betpanda operates. By creating an account or using our services, you acknowledge that you have read and understood the practices described herein.

Information We Collect

betpanda collects information you provide directly, including your name, date of birth, address, email, phone number, and payment details during account registration and verification. We also gather transactional data such as deposits, withdrawals, wagering history, and gameplay activity to operate our services and comply with responsible gambling obligations. Additionally, technical information like IP addresses, device identifiers, and browser types is collected automatically when you interact with our site.

Cookies and Tracking Technologies

Our platform uses cookies, pixels, and similar tracking technologies to remember your preferences, maintain session security, and enhance overall site functionality. These tools also allow betpanda to measure engagement and improve game offerings based on usage patterns. You may adjust your browser settings to limit or block cookies, though this may affect certain features of the site.

Analytics and Performance Monitoring

betpanda employs analytics services to understand how users navigate our platform, identify technical issues, and optimize load times and interface design. These analytics tools may collect aggregated or pseudonymized data regarding page visits, session duration, and feature usage. This information helps us refine our services without directly identifying individual users where possible.

Third-Party Service Providers

We share certain personal and account data with trusted third-party processors, including payment providers, identity verification services, fraud prevention companies, and customer support platforms. These providers are contractually obligated to handle your data securely and only for the purposes specified by betpanda. We do not sell personal information to unrelated third parties for marketing purposes.

Data Storage and Security

User data is stored on secure servers with industry-standard encryption and access controls designed to prevent unauthorized access, alteration, or disclosure. betpanda regularly reviews its security practices and works with technical partners to identify and address potential vulnerabilities. While we take reasonable steps to protect your information, no system can guarantee absolute security.

Data Retention

betpanda retains account and transactional data for as long as necessary to fulfill legal, regulatory, and operational obligations, including anti-money laundering and responsible gambling requirements. Once these obligations no longer apply, data is either securely deleted or anonymized. Certain records may be retained longer where required by applicable regulatory bodies.

Your Rights and Choices

You have the right to request access to the personal data betpanda holds about you, as well as to request corrections or deletion where legally permissible. You may also object to certain processing activities or request a copy of your data in a portable format. Requests can be submitted through your account settings or by contacting our support team, and we will respond within a reasonable timeframe.

International Data Transfers

As betpanda works with service providers located in various countries, your personal information may be transferred and processed outside Australia. We take steps to ensure that any such transfers are subject to appropriate safeguards consistent with recognized privacy principles, including GDPR where applicable. These measures aim to maintain consistent protection of your data regardless of where it is processed.

Updates to This Policy

betpanda may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated through the platform or via email prior to taking effect. We encourage users to review this page regularly to stay informed about how their information is handled.